Cookie Policy
Last Updated: June 12, 2026
1. Introduction
This Cookie Policy explains how CocoPsych Ltd ("CocoPsych," "we," "us," or "our") uses cookies and similar technologies on our platform. As a health data processing platform, we take a minimal approach to cookies — using only those necessary for security, functionality, and limited analytics.
We do not use advertising or marketing cookies. We do not engage in cross-site tracking or behavioural profiling.
2. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They serve various purposes including remembering your preferences, maintaining your session, and helping us understand how our platform is used.
3. Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the platform to function. They cannot be disabled. Without them, you would not be able to log in or use the Service securely.
| Cookie | Purpose | Duration |
|---|---|---|
| Authentication tokens | Maintain your logged-in session securely | Session / 1 hour |
| idToken | Identity verification for API requests | 1 hour |
| refreshToken | Refresh expired sessions without re-login | 30 days |
| CSRF token | Protect against cross-site request forgery attacks | Session |
3.2 Functional Cookies
These cookies remember your preferences and settings to provide a better experience. They do not track you across websites.
| Cookie | Purpose | Duration |
|---|---|---|
| User preferences | Remember UI settings (theme, language, sidebar state) | 1 year |
| Cookie consent | Remember your cookie preferences | 1 year |
3.3 Analytics Cookies
We use minimal analytics to understand how the platform is used and to identify issues. Analytics data is aggregated and does not identify individual users or patients. No clinical or health data is ever included in analytics.
| Cookie | Purpose | Duration |
|---|---|---|
| Analytics identifier | Understand page usage patterns and identify errors | 90 days |
3.4 Cookies We Do NOT Use
CocoPsych does not use:
- Advertising cookies — We do not serve ads or track users for advertising
- Third-party marketing cookies — No retargeting or behavioural advertising
- Social media tracking cookies — No social media pixels or trackers
- Cross-site tracking — We do not track your activity on other websites
4. Legal Basis
Under the UK GDPR, EU GDPR, and the Privacy and Electronic Communications Regulations (PECR):
- Strictly necessary cookies do not require consent — they are essential for the service you have requested
- Functional and analytics cookies require your consent, which we obtain through our cookie consent banner on first visit
5. Managing Cookies
You can manage your cookie preferences at any time:
- Cookie settings: Use our cookie consent banner (shown on first visit) or access cookie preferences in your account settings
- Browser settings: Most browsers allow you to block or delete cookies through their settings. Note that blocking strictly necessary cookies will prevent you from using CocoPsych
- Device settings: Mobile devices provide controls for limiting tracking
6. Data Processed via Cookies
Cookies on CocoPsych never contain or transmit:
- Patient health data or clinical information
- Session transcripts or clinical notes
- Patient identifiers or demographics
- Audio recordings (which are never stored regardless)
7. Updates to This Policy
We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email or in-app notification.
8. Contact
If you have questions about our use of cookies, please contact us at:
Email: privacy@cocopsych.com
CocoPsych Ltd, United Kingdom